Refund policy
Last Updated: September 9, 2026
We ship within the United States only.
Returns will not be accepted without prior authorization. All return inquiries should be directed to: CustomerService@theamydepot.com
The A.M.Y. Depot will reimburse return shipping costs for all approved returns.
Damage in Transit
In the rare event of transit damage, The A.M.Y. Depot will cover return shipping costs in full and issue a refund for the entire amount paid, including original shipping. If a replacement is available, the buyer may request an exchange in lieu of a refund — in which case The A.M.Y. Depot covers all shipping costs.
If your item arrives damaged, please contact us as soon as possible at CustomerService@theamydepot.com. We strongly recommend photographing the exterior of the package before opening it, followed by photographs of any damage to the item itself. We will make it right.
Collectibles
All collectible sales are final. That said, we work with our customers in the event of a genuine discrepancy. We recognize that the overwhelming majority of buyers are honest and simply expect the item to arrive as described and on time — and that is exactly what we deliver.
We have been doing this for nearly 30 years. Our track record is an open book: https://www.ebay.com/str/theamydepot
The conditions governing collectible returns exist solely to protect against fraud. These policies are not aimed at the honest buyer. Common schemes include purchasing with intent to resell, then seeking a return when the resale falls short of expectations — and the "swap-out," wherein a buyer returns the "original item received "and returns the "same item" in significantly worse condition than what was received.
Rest assured: if a return of a collectible is approved, The A.M.Y. Depot will refund the entire amount paid, including shipping.
We take pride in every item we sell and want every buyer to feel confident purchasing from us. Every situation is reviewed individually and handled with fairness, accountability, and respect. We are real people — when something goes wrong on our end, we own it.
Please note that we are unable to accept returns based on a change of mind, resale expectations, or condition disputes inconsistent with the item photographs provided at the time of sale. Our listings include detailed photographs precisely so buyers can make a fully informed decision before purchasing.
Computer Hardware & Components — 30-Day Return Policy
Computer hardware and components are eligible for return within 30 days of receipt for verified defective operation only. To be eligible, the item must be in its original condition and packaged appropriately for ESD protection. The A.M.Y. Depot will refund the entire amount paid, including original shipping. If a replacement is available, the buyer may request an exchange in lieu of a refund — in which case The A.M.Y. Depot covers all shipping costs.
Damages & Issues
Please inspect your order upon receipt. If the packaging shows signs of transit damage, photograph the exterior before opening. Once opened, photograph any damage to the item, then contact us promptly at CustomerService@theamydepot.com. The A.M.Y. Depot will refund the entire amount paid, including original shipping. If a replacement is available, the buyer may request an exchange in lieu of a refund — in which case The A.M.Y. Depot covers all shipping costs.
Incorrect Item Received
In the rare event that you receive the wrong item, The A.M.Y. Depot will correct the situation. The A.M.Y. Depot will refund the entire amount paid, including original and return shipping costs. If a replacement is available, the buyer may request an exchange in lieu of a refund — in which case The A.M.Y. Depot covers all shipping costs.